Frequently Asked Questions

1. Orders & Shipping

How long does shipping take?

Shipping times vary depending on your location. On average:

Location Estimated Shipping Time
United States 7-10 working days
Canada, Europe 7-14 working days
Others 15-25 working days

Do you ship internationally?

Yes, We ship worldwide.

Can I change or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us within 12 hours of purchase. After that, we may not be able to modify it.

2. Product Information

Are your massagers safe to use daily?

Yes! Our massagers are designed for daily use. However, we recommend following the user manual and consulting a healthcare professional if you have any pre-existing medical conditions.

How do I clean and maintain my massager?

To clean your massager:

  • Use a soft, damp cloth to wipe the surface.

  • Avoid using harsh chemicals or submerging it in water.

  • Store it in a cool, dry place when not in use.

Do your massagers come with a warranty?

Yes! We offer a 1 year warranty on all our massagers. If you experience any issues, contact our support team for assistance.

3. Returns & Refunds

What is your return policy?

We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, you can return it for a full refund or exchange. The product must be in its original condition and packaging.

How do I request a return or refund?

To initiate a return, please contact our customer support team at page Contact Us with your order details. We will provide you with return instructions.

Who covers the return shipping costs?

If the return is due to a defective or incorrect product, we will cover the shipping costs. For other reasons, the customer is responsible for return shipping.

4. Contact & Support

How can I contact customer service?

You can reach our support team via:
📧 Email: [Your Support Email]
📞 Phone: [Your Contact Number]
💬 Live Chat: Available on our website during business hours

What are your customer service hours?

Our team is available Monday–Friday, 9 AM–6 PM (EST) to assist you with any questions.